Job Description

Summary:

The BIP – BIP Team Lead is responsible for managing the following sales opportunities (also outlined in the BIP –Inside Sales Consultant job description). An average of 15% of the work week will be spent assisting the program Manager with the outlined responsibilities. This candidate is responsible for meeting or exceeding both, core BIP Sales and Team Lead goals/tasks.

Critical Requirements to Retain Role:

  • Arrive to work on time – 8 am to 5 pm
  • Maintain professional relationship with client & internal staff
  • Maintain SLA compliance
  • No corrective action in the past 6 months

Core BIP Sales Consultant Requirements / Responsibilities: 

Core duties and responsibilities include the following. Other duties may be assigned.

  • Educate Merchants/Suppliers on products and deliver value
  • Build strong rapport and maintain ongoing relationships
  • Maintain a high level of integrity
  • Possess impeccable analytical, decision-making, and closing skills
  • Meet / Exceed Program Goals / SLA

 Essential Team Lead Requirements / Responsibilities:

  • Assist with recruiting, coaching and performance monitoring of sales associates
  • Daily monitoring and tracking of SLAs
  • Assist with training development of new hires.
  • Assist with training and mentoring individual sales associates to improve sales performance
  • Provide on-the-ground support for sales agents
  • Monitor pipelines and track SLA’s occurrences
  • Maintain minimum SLA compliance of 98%
  • Efficiently utilize tools specific to the program
  • Communicate potential escalation issues to the manager in a timely manner
  • Assist with technology issues that arise on a routine/daily basis on the floor
  • Fulfill ad hoc requests (client and internal) in a timely manner 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Analytical - Uses intuition and experience to complement data.
  • Design - Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Proficient in Microsoft Office and Salesforce. Intermediate or Advanced Experience in Excel

Interpersonal

  • Excellent rapport building and communication skills with a diverse group of Clients, Customers and Management at all levels
  • Customer Service - Manages difficult or emotional client situations; solicits client feedback to improve service; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Leadership

  • Visionary Leadership - Displays passion and optimism; inspires respect and trust.
  • Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
  • Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Organization

  • Business Acumen - Demonstrates knowledge of market and competition; aligns work with strategic goals.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
  • Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
  • Organizational support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values

 

Self-management

  • Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
  • Planning/Organizing - Uses time efficiently; sets goals and objectives.
  • Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Quantity - Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly.
  • Safety And Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities.
  • Innovation - Meets challenges with resourcefulness.