Job Description

Job Title: Client Services I (Rent Payment)

Reports To: Manager of Client Services

Job Type: Full Time/ Non-Exempt

Career Level: Entry Level

Location: Hicksville, NY 

Summary: Primarily responsible for assisting clients with merchant pricing, customer service issues, general POS terminal technical support, product compatibility, general support and relationship management of sales channels. 

Job Functions & Duties:

  • Provide support of agent/Independent Sales Organizations with service and sales issues
  • Assist with terminal programming, operation, hardware and software support, merchant pricing, proposal, and statement analysis 
  • Stays current on industry trends and is able to recommend relevant product solutions to clients
  • Work with processing platforms to accomplish tasks 
  • Ensures clients receive required service within established time frames 
  • Develops relationships with clients, assisting and encouraging them to enhance their business relationship with the company
  • Provides timely and accurate information to incoming client order status and product knowledge requests 
  • Processes orders/changes according to established department policies and procedures 
  • Provides timely feedback to management regarding service recovery or client concerns 
  • Partners with customer service managers to meet and exceed client service expectations 

Minimum Requirements:

  • 4 year undergrad college degree or High School degree with 1-2 years of experience in a related working field 

Preferred Requirements:

  • Manages difficult or emotional customer situations and responds promptly. Responds to requests to improve service
  • Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics
  • Meets productivity standards and expectations. Strives to increase productivity
  • Consistently at work on time and is dressed appropriately
  • Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests
  • Writes and speaks clearly and uses correct grammar
  • Responds to questions and issues positively 

Traditional Physical Requirements:

  • Requires prolonged sitting, standing, bending, stooping and stretching
  • Requires the ability to lift 10 pounds
  • Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction) 

Benefits & Perks:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • PTO
  • 401k match
  • Casual attire
  • Continuous education programs
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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