Job Description

Job Description


The Commercial A/R Specialist will work as part of a designated vertical team, which includes Commercial Business Services, Finance (including Accounting, Treasury, A/R and A/P), Operations, Account Management, Implementation and Product Management. The Commercial A/R Specialist will track and manage customized client payment processes both pre- and post-implementation.This role will act as the point of contact for payment issues and will liaise with the Operations and Finance teams as appropriate.


Document, manage and execute standard processes as well as those associated with customized payment needs for individual clients

Review daily reports (including A/R Aging) and requests to identify accounts that are past due, approaching their credit limit, show transactional or payment irregularities

Research aging transactions through to payment

Escalate account irregularities to appropriate parties

Manage and coordinate collection of payments of past due accounts to bring current by communicating directly with customers regarding payment behavior, as necessary

Document procedures and scripting for use during collections activities

Monitor Payment Instruction Files (PIFs)

Perform Dual Approval activities

Monitor CPX platform for expected PIFs

Send PIF reconciliations to clients when required in custom payment processes

Document, manage and execute processes associated with refund needs for individual clients

Document, manage and execute processes associated with reconciling accounts, as necessary

Train other team members to serve as backup for processes

Monitor transactions and systems for suspicious and fraudulent activity

Recommend, communicate and track process improvement suggestions

Answer payment questions and solve issues as they arise, including entering, tracking, and updating known issues and sharing any appropriate updates cross-functionally.

Comply with and enforce company policies and procedures

Other duties as assigned


Must know the basics of Microsoft Office and the Google Suite of products, including but not limited to email, word, spreadsheet, work flow and presentation software.

Must be able to handle multiple tasks at one time.

Must be diplomatic and professional when dealing with others.

Must be able to effectively communicate with and train others.

Must be able to effectively communicate via e-mail and other written methods, using correct English language grammar and spelling.

Highly professional demeanor.

Must be able to resolve problems on a daily basis, handle conflict and make effective decisions under pressure.

Must be organized.

Must be able to to receive and analyze data.

Must be a team player

Education and Experience Requirements:

Must have a minimum of 5 years’ experience in the financial sector.

High School diploma required.

A BS degree or equivalent experience desirable

Traditional Physical Requirements

Requires prolonged sitting.

Requires ability to work in open concept office team environment where other team members are interacting.

Ability to work until the necessary tasks are completed.

The above statements reflect the general nature and level of work considered necessary to perform the essential functions of the job identified and are not a detailed description of all work requirements that may be inherent in the job.Not all functions listed may be performed and other duties may be assigned to meet business needs as determined by the Company.

The Company is an equal opportunity employer and does not discriminate against employees or applicants on the basis of race, color, religion, gender, national origin, disability, age, genetic information, veteran status or any other characteristic protected by federal, state or local law. The Company will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship on our operation. Any employee who believes he or she may require such accommodation should contact Human Resources or the President.

Job Type: Full-time