Customer Service Rep-Commercial Payments
Job Title: Customer Service Representative
Reports to: Director- Merchant Financing
Location: Alpharetta, GA (temporarily remote)
Summary: Support customers by providing helpful information, answering questions, and responding to complaints. You will be the front line of support for clients and customers to help ensure satisfaction with products, services, and features.
Job Functions & Duties:
- Working with all existing and future merchants and assisting them with any questions.
- Receiving a large number of inbound calls per day.
- Relaying information to customers regarding their loan balances.
- Assisting with all bank changes.
- Supporting all other loan servicing functions.
- Strong oral and written communication skills.
- Experience working in an office environment (1 year or more is nice)
- MS Office (Word, Excel and Outlook)
- 40 IB/OB calls made daily (we are slower than this right now)
- College degree preferred but not required
Compensation & Benefits:
- Highly-competitive salary
- Medical, Dental & Vision
- Unlimited PTO after year 1
- 401k match
- Continuing education programs
- Gym membership reimbursement