Job Description


Job Title: Customer Service Representative

Reports To: Director of Client Services

Location: Alpharetta


Summary: Support customers by providing helpful information, answering questions, and responding to complaints. You will be the front line of support for clients and customers to help ensure satisfaction with products, services, and features.

Job Functions & Duties:

  • Working with all existing and future merchants and assisting them with any questions.
  • Receiving a large number of inbound calls per day.
  • Relaying information to customers regarding their loan balances.
  • Assisting with all bank changes.
  • Supporting all other loan servicing functions.


Minimum Requirements:

  • Strong oral and written communication skills.


Preferred Requirements:

  • Previous customer service experience.
  • Experience with Microsoft Office.
  • Strong oral and written communication skills.


Traditional Physical Requirements:

  • Requires prolonged sitting, standing, bending, stooping and stretching.
  • Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Compensation & Benefits:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • Unlimited PTO after year 1
  • 401k match
  • Continuing education programs
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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