Job Description

Job Title: Customer Service Representative

Reports To: Manager of Client Services

Job Type: Full Time/ Non-Exempt

Location: Alpharetta (Remote due to pandemic)

Summary: Primarily responsible for assisting clients with merchant pricing, customer service issues, general POS terminal technical support, product compatibility, general support and relationship management of sales channels.

Job Functions & Duties:

  • Provide support of agent/Independent Sales Organizations with service and sales issues.
  • Assist with terminal programming, operation, hardware and software support, merchant pricing, proposal, and statement analysis. 
  • Stays current on industry trends and is able to recommend relevant product solutions to clients.
  • Work with processing platforms to accomplish tasks. 
  • Ensures clients receive required service within established time frames.  
  • Develops relationships with clients, assisting and encouraging them to enhance their business relationship with the company.
  • Provides timely and accurate information to incoming client order status and product knowledge requests. 
  • Processes orders/changes according to established department policies and procedures. 
  • Provides timely feedback to management regarding service recovery or client concerns. 
  • Partners with customer service managers to meet and exceed client service expectations.

Minimum Requirements:

  • 4 year undergrad college degree or High School degree with 1-2 years of experience in a related working field.

Preferred Requirements:

  • Manages difficult or emotional customer situations and responds promptly to improve service.
  • Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
  • Meets productivity standards and expectations..strives to increase productivity.
  • Consistently at work on time.
  • Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests.
  • Writes and speaks clearly and uses correct grammar.
  • Responds to questions and issues positively.

Benefits & Perks:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • PTO
  • 401k match
  • Casual attire
  • Continuous education programs
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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