Job Description


Job Title: Desktop Engineer

Reports To: Lead Cloud Engineer

Location: Alpharetta, GA or Georgia (Remote)


Priority Technology Holdings is looking for a skilled/driven individual to join their growing team. As a Desktop Engineer, you will ensure the reliability, stability, and availability of VDI systems in a 24/7 production environment. This position will be responsible for the administration, configuration, and maintenance of all such systems within a multi-site environment.

Job Responsibilities:  

  • Daily working of tickets. Moves/Adds/Changes for users, security groups, permissions, etc. 
  • Patching Microsoft Windows Desktop on a monthly basis. 
  • Patching, testing and releasing base images on a monthly basis. 
  • Following ITIL like approval processes. 
  • Creating and maintaining documentation.
  • Engage in a 2x/week meeting with the cloud team to talk about current/future work.
  • Working on predetermined projects. This would typically entail keeping up with current versions of Horizon, surrounding peripherals components of Horizon, and implementing enhancements for the overall Horizon environment.
  • Innovation - Thinking outside the box. This is where you would look for areas that you think improvements can be made, or changes to processes that can be done. Find a need, fill a need mentality.
  • Self-training – Spend a portion of your time enhancing yourself and finding opportunities to grow.

Skills and Qualifications: 

  • 2-3 years of experience as a Microsoft desktop OS Engineer.
  • 2-3 years of experience as a Microsoft Active Directory Administrator.
  • Hands on experience supporting and maintaining Windows 10 operating system.
  • Familiar with concepts surrounding the maintenance of Windows Server 2012R2 and later, preferably 2016 and above.
  • Familiar with concepts surrounding implementing AD group policies, DHCP, DFS, DNS. 
  • Experience creating technical documentation. 
  • Ability to multi-task in a fast-paced environment.
  • After-hours support rotation and implementation as needed.

Preferred Skills: 

  • Experience with Linux.
  • Experience with PowerShell.
  • Experience with ControlUp. 
  • Providing 24/7 operational support for production environments. 
  • Experience upgrading and patching the Horizon and Windows environments to meet security, audit and business requirements. 
  • Experience with AWS Workspaces.
  • Experience working interactively with business customers resolving day to day VDI related issues.
  • Experience supporting and maintaining Horizon Connection Servers, Unified Access Gateways, AppVolumes, and DEM.
  • involvement with troubleshooting issues related to Horizon VDI components.

Compensation & Benefits:  

  • Highly-Competitive Rate
  • Medical, Dental & Vision
  • 401k Match
  • PTO: Unlimited after year 1 (3 weeks to start)
  • Education Expense Reimbursement
  • Gym Membership Reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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