Job Description

Job title: Director - SMB Acquiring Partner Operations

Reports to: VP of Client Experience

Location: Alpharetta, GA (Preferred) or Remote


SUMMARY:

Responsible for organizing the support efforts of all SMB partner relationships across all Priority sales channels, including direct ISO partners, direct sales, and acquired partner relationships, as well as the new partner onboarding flow.


JOB FUNCTIONS & DUTIES:

  • Coordinate efforts between onboarding, relationship management, and partner success to ensure a consistent experience across all channels, for all partner relationships.
  • Ensure operational excellence by ensuring that team members have access to the necessary resources and technology to support sales partners efficiently and effectively.
  • Coordinate cross-functional meetings between operational groups that impact the client experience to ensure that roles, responsibilities, and expectations are aligned, followed, and sustained. 
  • Identify and coordinate detailed support plans for high-value partner relationships in collaboration with the Relationship Management and Partner Success team.
  • Organize and facilitate training programs for the relationship management team and sales partners to ensure proficiency on Priority products, platforms, and services.
  • Maintain and continuously seek to improve the partner onboarding experience, including the onboarding process, new partner training, and the hand-off to relationship management.
  • Participate in large-scale company initiatives and projects in support of the business goals and objectives, leveraging the relationship management and onboarding team as a support structure.


MINIMUM REQUIREMENTS:

  • At least eight years of experience as a relationship manager in the Bankcard industry or relevant leadership experience.
  • Must enjoy working in a sales and service environment that moves at a fast pace.
  • Developed understanding of the financial technology industry, including the basics of credit card processing.
  • Understanding of the sales partner residual compensation model, calculations, and common issues that may occur.
  • Strong communication skills (written and verbal).
  • Proficiency in Microsoft Office and Google Drive.


PREFERRED REQUIREMENTS:

  • Comfortable managing people and processes.
  • Demonstrates excellent accuracy and attention to detail.
  • Must have good multi-tasking and problem solving skills.
  • Works well in a team environment, with the ability to function with professionals internally and externally at all levels.
  • Ability to listen, communicate, and interpret client’s needs and objections.
  • Ability to de-escalate situations, and drive meaningful resolutions.
  • Experience in Excel with the ability to complete basic financial analysis or formula based calculations.


Compensation & Benefits:

  • Highly-Competitive Salary
  • Medical, Dental & Vision
  • 401k Match
  • Unlimited PTO after year 1 (3 weeks to start)
  • Education Expense Reimbursement
  • Gym Membership Reimbursement

Application Instructions

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