Job Description

Job Title: Engineering Tech Support

Reports To: VP, Service Management

Job Type: Full Time/ Non-Exempt

Location: Alpharetta, GA



Summary:

The Engineering Tech will be a part of a high performing team that focuses on being a “BEST IN CLASS” support group. The IT organization looks for people that are inspiring and forward thinking..Our Tech Operations Center is open 24 x 7 x 365. 


Job Functions & Duties: 

  • Provide basic to intermediate technology support of systems and services as directed.
  • Identify and resolve problems in a timely manner; gathers and analyzes information skillfully; develop alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. 
  • Perform daily monitoring of production systems and services.
  • Receive, analyze and respond to end user requests for technical support.
  • Perform preventive and corrective maintenance of systems and components.
  • Troubleshoot systems, subsystems and components for failures or failure to perform as designed.
  • Support the Technical Operations Center with their 24 hours x 7 days a week x 365 days a year. 


Minimum Requirements: 

  • Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school.
  • 2 years of related experience. 
  • Strong communication and troubleshooting skills.


Preferred Requirements:

  • Demonstrate accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 
  • Comfortable communicating with and dealing with pressure situations including communicating with executive leadership.
  • Knowledge of Internet Software; Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (GMail); and Network Concepts and Technologies.
  • Strong desire to grow his/her career in the technology space.
  • CompTIA A Certification is Preferred, but not required.



Benefits & Perks:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • PTO
  • 401k match
  • Continuous education programs
  • Gym membership reimbursement
  • Opportunity to experience the latest tech

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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