Job Description

Job Title: Engineer Tech I

Reports To: VP Service Management

Location: Alpharetta, GA

SUMMARY: Become a part of a high performing team that focuses on being a “BEST IN CLASS” support group and knowledge base. The organization looks for people that are inspiring and forward looking – a great place to get your career moving in a high tech environment. Our Tech Operations Center is open 24 x 7 x 365. 


  • Responsible for providing basic to intermediate technology support of systems and services as directed
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics
  • Performs daily monitoring of production systems and services
  • Receives, analyzes and responds to end user requests for technical support related to the systems. Performs preventive and corrective maintenance of systems and components
  • Strong communication skills while dealing with people that are in a stressful state..understanding the importance of Customer Service
  • Troubleshoots systems, subsystems and components for failures or failure to perform as designed
  • Support the Technical Operations Center with their 24 hours x 7 days a week x 365 days a year 
  • This role will require evening support and holiday time, but people will be aware of their schedule weeks in advance 
  • Design, build, integration and upgrade tasks associated with the overall Information Technology department mission 


  • Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience; or equivalent combination of education and experience 
  • Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals 


  • Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed
  • Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Positivity is a priority
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
  • Comfortable communicating with and dealing with pressure situations including communicating with executive leadership
  • Knowledge of Internet Software; Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (GMail); and Network Concepts and Technologies
  • Strong desire to grow his/her career in the technology space
  • CompTIA A Certification 

Compensation & Benefits:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • Unlimited PTO after year 1
  • 401k match
  • Casual attire
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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