Job Description


Job Title: Engineer Tech I

Reports To: VP Service Management

Location: Alpharetta, GA (temporarily remote)


Become a part of a high performing team that focuses on being a “BEST IN CLASS” support group and knowledge base. The organization looks for people that are inspiring and forward thinking– a great place to get your career moving in a high tech environment. Our Tech Operations Center is open 24 x 7 x 365. 


  • Responsible for providing basic to intermediate technology support of systems and services as directed.
  • Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
  • Performs daily monitoring of production systems and services.
  • Receives, analyzes and responds to end user requests for technical support related to the systems. 
  • Performs preventive and corrective maintenance of systems and components.
  • Troubleshoots systems, subsystems and components for failures or failure to perform as designed.
  • This role will require evening support and holiday time, but employees are made aware of their schedule weeks in advance. 


  • Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience; or equivalent combination of education and experience. 
  • Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. 


  • Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
  • Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
  • Knowledge MS office support.
  • Strong desire to grow his/her career in the technology space.
  • CompTIA A Certification (a plus). 

Compensation & Benefits:

  • Highly-Competitive Salary
  • Medical, Dental & Vision
  • Unlimited PTO after year 1
  • 401k Match
  • Education Expense Reimbursement
  • Gym membership Reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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