Job Description

 

Job Title: Implementations Specialist

Reports to: Senior Manager, Implementations

Location: Alpharetta


SUMMARY:

The implementation specialist is responsible for the onboarding of new merchants and updating merchant account information which consists of demographic, pricing, banking etc. The implementation specialist will maintain the quality of all database contents and manage daily activities to meet or exceed deadlines imposed in the different assigned duties.


JOB FUNCTIONS & DUTIES:

  • Accurately complete full entries of paper applications to input online, EP, and house-in approved accounts to front and back-end networks (TSYS and Fiserv).
  • Process changes to existing accounts received via internal ticket, email, track it or case submission.
  • Working failures records related to the merchant onboarding and VarSheet.
  • Perform quality assurance once accounts are established on all the corresponding networks. 
  • Finalize updates to ensure completion in applicable systems. 
  • Validates address for returned statements as needed.
  • Liable for one additional task sorting from non-bankcard or tracking number entries, bank changes quality assurance & reserve set up on bank end. 
  • Engages in special projects involving manual updates to the front and backend systems.
  • NOC report (Notice of Change updates per bank request).
  • Provide QA all updates and correct any Fiserv or TSYS errors preventing updates.
  • Provide QA newly boarded applications.


MINIMUM REQUIREMENTS:

  • Strong attention to detail.
  • High school degree required; Bachelor’s Degree preferred.
  • 1-3 years data entry experience.
  • Comfortable with the entire Microsoft Suite of products – especially Excel and Word.
  • Strong understanding of time management and able to be self motivated and self responsible.
  • Previous VIMAS experience preferred, but not required.

PREFERRED REQUIREMENTS:

  • Strong communication skills both written and verbal.
  • Willingness to learn new tasks as assigned by management. 
  • Ability to work in a fast-paced environment and meet SLA expectations.

Compensation & Benefits:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • 401k Match
  • Unlimited  PTO after year 1 (3 weeks to start)
  • Education Expense Reimbursement
  • Gym Membership Reimbursement 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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