Job Description


Job Title: Instructional Designer

Reports ToLearning and Development Manager

Location: Alpharetta, GA 


The Instructional Designer role is part of the Priority Technology Holdings training team which creates operational, product, and development programs for our employees, customers, and partners. This position is responsible for design and development of instructionally sound e-learning modules, instructor-led courses, user guides, job aids, and other training resources for internal and external needs for a variety of topics. The position will also design performance support solutions by working collaboratively with subject matter experts and/or project stakeholders from across the organization. In addition to creating new content, they will also update, and improve existing content using current and emerging technologies. 

Job Functions & Duties:

  • Utilizes instructional design, adult learning theories, and performance improvement processes to analyze, design, develop, implement and evaluate instructional materials and programs to enhance retention and learning transfer
  • Collaborate with project stakeholders and/or internal subject matter experts across the organization to determine scope of instructional needs, create learning objectives, content sequence and structure
  • Collaborate with internal subject matter experts across the organization to develop, design, and improve training solutions that drive performance and are consistent with internal standards and best practices
  • Design, write and develop learning experiences in multiple subject areas, including e-learning, webinar, in-person, and blended programs
  • Collaborate with business line managers and peers to formulate project objectives, scope, and schedule for producing deliverables
  • Determines training needs with stakeholders through observation of job tasks, group and individual interviews, questionnaires or surveys, and other appropriate needs analysis methods or techniques
  • Design performance-based and knowledge-based tests to assess understanding and measure learning of training content
  • Embrace different formats of self-service training formats, primarily videos, interactive e-learning, screen-recorded tutorials, best practices, job aids and how to's documentation

Minimum Requirements:

  • Bachelor’s degree, or equivalent work experience
  • Two to four years of work experience in instructional design, learning and development, or other directly relevant field.
  • Experience in the design of e-learning modules that address different learning styles.
  • Knowledge of adult learning theory, best practices of instructional design, and learning transfer.
  • Knowledge of and experience developing content in Adobe Captivate.
  • Familiar with the usage and functionality of Learning Management Systems (Adobe Captivate Prime preferred)
  • Ability to work on multiple projects simultaneously while maintaining high quality in a fast-paced environment
  • Excellent interpersonal, verbal, and written communication skills
  • Strong organizational and prioritization skills
  • Strong analytical, decision-making, planning, and program design skills

Preferred Requirements:

  • Experience designing, developing, and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios
  • Facilitation and instructor skills preferred
  • Adobe Captivate Prime experience preferred
  • Videography, video editing, and graphic design experience preferred but not required

Benefits & Perks:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • 401k match
  • PTO: Unlimited after year 1 (3 weeks to start)
  • Education Expense Reimbursement 
  • Gym membership Reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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