Manager, Rent Payment Operations
Job Title: Manager Rent Payment Operations
Job Type: Full time-Non Exempt
Responsible for day to day operation of Rent Payment platform.
Job Functions & Duties:
- Duties include daily monitoring and reconciliation of bounce backs and ensure they are worked daily.
- Responsible for daily monitoring of chargebacks and ensuring they are worked daily.
- Responsible for monthly processing of billing files and will work closely with database administrators and developers to insure files are processed and correct.
- Provide assistance to agent partners on inquiries and facilitate communication for agent partners with other operational teams to resolve critical matters.
- Must be able to complete tasks and duties within designated SLA’s.
- 2-4 year College Degree
- 4 or more years of work experience in the related field
- Excellent management, communication, interpersonal, organizational and leadership skills.
- Ability to communicate effectively both written and verbal.
- Excellent organizational skills.
- Ability to work in a fast paced environment.
- Industry knowledge.
- Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
Benefits & Perks:
- Highly-competitive salary
- Medical, Dental & Vision
- 401k match
- Continuing education assistance
- Gym membership reimbursement