Job Description

Job Title: Partner Success Manager

Reports to: VP, Relationship Management

Location: Alpharetta, GA OR Hicksville, NY



?SUMMARY:

The role of the Partner Success Manager is to improve customer experience and strengthen the relationship between PPS and its clients. It involves a diverse range of practices, from managing complex projects with our clients and internal teams, contract and pricing negotiations to cross-selling company products and services.



JOB FUNCTIONS & DUTIES:

  • Autonomously grow and maintain long-term relationships with key partners.
  • Develop & execute partnership strategy that aligns with PPS goals and initiatives.
  • Identify Partners business needs and goals, both current and future. Collaborate with cross-functional teams (e.g. sales, finance, engineering, legal, etc.) to proactively identify and resolve roadblocks.
  • Steer actionable items and lead projects in support of partners new business opportunities to meet revenue targets.
  • Aid in contract and pricing (re) negotiations and understand larger strategic and financial impact to PPS.
  • Identify and aid in cross-selling opportunities across all PRTH products and services.
  • Establish goals inline with key initiatives analyze partner growth, and provide quarterly reports on impact of partnership.



MINIMUM REQUIREMENTS:

  • At least 3 years of Client Management or Relationship Management experience within the Payments Industry.
  • Proven experience with Partner development and reporting.
  • Strong writing skills with the ability to draft client ready documents.
  • BS degree or equivalent experience.
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).



PREFERRED REQUIREMENTS:

  • Must have the ability to recognize current and future partner revenue opportunities.
  • Experience tracking relevant OKR’s & KPIs (e.g. customer satisfaction).
  • Strong communication/presentation skills. Ability to clearly understand partner needs, and how to validate the appropriate solution.
  • Excel and thrive in a matrix environment partnering with cross-functional teams.
  • Project Management skills, with the ability to initiate and drive tasks to completion with excellent time-management and an aptitude for problem-solving.
  • Good negotiation skills – Willingness to debate difficult issues both with partners and internally on behalf of partners.



COMPENSATION & BENEFITS:

  • Highly-competitive salary
  • Bonus structure
  • Medical, Dental & Vision
  • Unlimited PTO after year 1
  • 401k match
  • Continuing education programs
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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