Job Description

Job Title: POS Technical Specialist
Reports to: Manager of Client Services
Location: Alpharetta or Remote


Mid-Level position with advanced knowledge of building and editing terminal files for all POS terminals, download procedures and / or managing equipment procurement of equipment on behalf of our sales agents / offices. 


  • Provides support of agent/Independent Sales Organizations with service and sales issues.

  • Works on different vendor applications to accomplish tasks.
  • Complies with and enforces Company policies and procedures.
  • Provides regular and predictable attendance considering any rights to leaves provided by law or company policy.
  • Ensures clients receive required service within established time frames. 


  • Three years of related experience and/or training; or equivalent combination of education and experience.
  • Manages difficult or emotional customer situations and responds promptly to customer needs. 
  • Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics. 
  • Writes and speaks clearly. 


  • Balances team and individual responsibilities and contributes to building a positive team spirit. 
  • Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
  • Exhibits sound and accurate judgement while including appropriate personnel in the decision-making process. 
  • Meets productivity standards; completes work in a timely manner and strives to increase productivity.
  • Follows instructions and responds to management directions; takes responsibility for actions.

Compensation & Benefits:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • Unlimited PTO after year 1
  • 401k Match
  • Education Expense Reimbursement
  • Gym Membership Reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online