Job Description

Priority Payment System-Operations

Entry Level position responsible for building and editing terminal files for select POS terminals, download procedures and / or managing equipment procurement on behalf of our sales agents / offices.

ESSENTIAL JOB FUNCTIONS:

  • Uses intuition and experience to complement data.
  • Provides support of agent/Independent Sales Organizations with service and sales issues. 
  • Ensures clients receive required service within established time frames
  • Processes orders/changes according to established department policies and procedures.
  • Works on different vendor applications to accomplish tasks. 

GENERAL QUALIFICATION STANDARDS:

  • Manages difficult or emotional customer situations and responds promptly. Responds to requests to improve service.
  • Identifies and resolves problems in a timely manner; able to handle a situation under pressure and find a solution; uses reason even when dealing with emotional topics.
  • Meets productivity standards and expectations. Strives to increase productivity.
  • Is consistently at work on time and is dressed appropriately
  • Balances team and individual responsibilities, contributes to building a positive team spirit, and puts success of team above own interests.
  • Writes and speaks clearly and uses correct grammar. Responds to questions and issues positively.

Education and Experience Requirements:

  • High School degree and one to two years related experience and/or training; or equivalent combination of education and experience.

Traditional Physical Requirements

  • Requires prolonged sitting, standing, bending, stooping and stretching.
  • Requires the ability to lift 10 pounds.
  • Requires a normal range of hearing and vision (with or without correction).