Job Description

Job Title: POS Terminal Support Specialist

Reports to: Director of Product Strategy

Location: Hicksville, NY or Alpharetta, GA



SUMMARY:

You will be responsible for ensuring outstanding customer service and technical support for the firm’s largest, most sophisticated ISO's and EP's. As Priority Payments primary day-to-day contact with these channels, you will play a meaningful role in providing seamless, high-quality service and support, while thinking and acting strategically to help them grow existing client relationships, achieve revenue growth goals and retain business.


Key Areas Of Focus

  • Technical Product Knowledge
  • Strong Communicator
  • Relationship Management


JOB FUNCTIONS & DUTIES:

  • Build and maintain excellent relationships with key personnel. 
  • Serve as primary day-to-day point of contact for ISO's and EP's on an "as needed basis"- maintain regular and ongoing contact with product team & other parties within product ecosystem.
  • Provide indirect (dotted line) leadership to internal resources who support the clients (IT, Implementations, product teams, etc); bring all service together seamlessly for clients.
  • Serve as Payments Industry Product specialist and Subject Matter Expert for clients; advise clients on best practices, provide recommendations for operational efficiencies, advise clients of regulatory and Card Brand mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business.
  • Represents the voice of the client within the Priority Payments organization to improve the client experience and advise future product strategy and pivotal initiatives.
  • Work with Product, Implementations, and other internal stakeholders to meet partner needs.
  • Subject matter expert for clients to all Priority Payment products (terminals/POS).
  • Develop understanding of clients’ business including industry verticals, product offerings, go to market strategies etc.

MINIMUM REQUIREMENTS:
  • 2 years progressive experience in Priority Payment Product technical support.
  • Knowledge of the payments industry.
  • Exposure to internal and external clients at all levels.


COMPENSATION & BENEFITS:

  • Medical, Dental & Vision
  • Unlimited PTO after year 1
  • 401k match
  • Bonus structure
  • Continuing education programs
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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