Job Description

Description of job duties/responsibilities:

This position manages the company’s sales portfolio, representing high to mid-level Independent Sales Offices (ISO) and agents, via telephone and e-mail interactions. Develops and maintains superior relationships with ISO/agents and provides ongoing application and product training. The ultimate goal is to provide ISOs/agents with the necessary support and tools to be a successful sales channel.

Responsibilities include:

? Answer calls and promptly reply to voicemails and emails from ISOs and agents needing assistance
? Responsible for developing and maintaining a great business relationship with our ISO/agents
? Be an advocate for our ISO/agents
? Be the conduit and escalation point for all things internal (Risk, Underwriting, Client Service, etc.) for our ISO/agents
? Review and address any ISO/agent residual issues
? Administer any ongoing ISO/agent trainings (MX/VIMAS, residuals, etc.)
? Distribute any company or industry wide information to the ISOs/agents
? Review and create proposals for potential partner merchant opportunities as requested by management

Skills Required:

? Qualified candidates should demonstrate a minimum of three years Customer Service experience or experience in a customer focused role within the Bankcard Industry
? Must enjoy working in a sales and service environment that moves at a fast pace
? Strong communication skills (written and verbal)
? Demonstrates excellent accuracy and attention-to-detail
? Must have good multi-tasking and problem solving skills
? Possess strong leadership skills and work well in a team environment
? Ability to work well with professionals at all management levels
? Ability to listen, communicate and interpret client’s needs and objections

Other skills, abilities, training required:
? Proficient in Microsoft Excel and Word