Job Description

Description of job duties/responsibilities:


This position manages the company’s sales portfolio, representing high to mid-level Independent Sales Offices (ISO) and agents, via telephone and e-mail interactions.  Develops and maintains superior relationships with ISO/agents and provides ongoing application and product training.  The ultimate goal is to provide ISOs/agents with the necessary support and tools to be a successful sales channel.


Responsibilities include:


?       Answer calls and promptly reply to voicemails and emails from ISOs and agents needing assistance

?       Responsible for developing and maintaining a great business relationship with our ISO/agents

?       Be an advocate for our ISO/agents

?       Be the conduit and escalation point for all things internal (Risk, Underwriting, Client Service, etc.) for our ISO/agents

?       Review and address any ISO/agent residual issues

?       Administer any ongoing ISO/agent training (MX/VIMAS, residuals, etc.)

?       Distribute any company or industry wide information to the ISOs/agents

?       Review and create proposals for potential partner merchant opportunities as requested by management


Skills Required:


?       Qualified candidates should demonstrate a minimum of three years Customer Service experience or experience in a customer focused role within the Bankcard Industry

?       Must enjoy working in a sales and service environment that moves at a fast pace

?       Strong communication skills (written and verbal)

?       Demonstrates excellent accuracy and attention-to-detail

?       Must have good multi-tasking and problem solving skills

?       Possess strong leadership skills and work well in a team environment

?       Ability to work well with professionals at all management levels

?       Ability to listen, communicate and interpret client’s needs and objections



Other skills, abilities, training required:


?       Proficient in Microsoft Excel and Word