Job Description

Priority Payment Systems- Operations

Description of job duties/responsibilities:

 This position manages the company’s sales portfolio, representing high to mid-level Independent Sales Offices (ISO) and agents, via telephone and e-mail interactions.  Develops and maintains superior relationships with ISO/agents and provides ongoing application and product training.  The ultimate goal is to provide ISOs/agents with the necessary support and tools to be a successful sales channel.

 Responsibilities include:

  •  Answer calls and promptly reply to voicemails and emails from ISOs and agents needing assistance
  • Responsible for developing and maintaining a great business relationship with our ISO/agents
  • Be an advocate for our ISO/agents
  • Be the conduit and escalation point for all things internal (Risk, Underwriting, Client Service, etc.) for our ISO/agents
  • Review and address any ISO/agent residual issues
  • Administer any ongoing ISO/agent training (MX/VIMAS, residuals, etc.)
  • Distribute any company or industry wide information to the ISOs/agents
  • Review and create proposals for potential partner merchant opportunities as requested by management

 Skills Required:

  •  Qualified candidates should demonstrate a minimum of three years Customer Service experience or experience in a customer focused role within the Bankcard Industry
  • Must enjoy working in a sales and service environment that moves at a fast pace
  • Strong communication skills (written and verbal)
  • Demonstrates excellent accuracy and attention-to-detail
  • Must have good multi-tasking and problem solving skills
  • Possess strong leadership skills and work well in a team environment
  • Ability to work well with professionals at all management levels
  • Ability to listen, communicate and interpret client’s needs and objections

Other skills, abilities, training required:

  • Proficient in Microsoft Excel and Word