Job Description

Job Title: Relationship Manager

Reports To: Director Relationship Management

Job Type: Full Time/ Non-Exempt

Location: Alpharetta, GA (temporarily remote)


Summary: Manages the company’s sales portfolio, representing high to mid-level Independent Sales Offices (ISO) and agents, via telephone and e-mail interactions. Develops and maintains superior relationships with ISO/agents and provides ongoing application and product training. The ultimate goal is to provide ISOs/agents with the necessary support and tools to be a successful sales channel.

Job Functions & Duties:

  • Answer calls and promptly reply to voicemails and emails from ISOs and agents needing assistance
  • Responsible for developing and maintaining a great business relationship with our ISO/agents
  • Be an advocate for our ISO/agents
  • Be the conduit and escalation point for all things internal (Risk, Underwriting, Client Service, etc.) for our ISO/agents
  • Review and address any ISO/agent residual issues
  • Administer any ongoing ISO/agent training (MX/VIMAS, residuals, etc.)
  • Distribute any company or industry wide information to the ISOs/agents
  • Review and create proposals for potential partner merchant opportunities as requested by management


Minimum Requirements:

  • A minimum of three years Customer Service experience or experience in a customer focused role within the Bankcard Industry
  • Must enjoy working in a sales and service environment that moves at a fast pace
  • Strong communication skills (written and verbal)
  • Proficiency in Microsoft Excel and Word


Preferred Requirements:

  • Demonstrates excellent accuracy and attention-to-detail
  • Must have good multi-tasking and problem solving skills
  • Possess strong leadership skills and work well in a team environment
  • Ability to work well with professionals at all management levels
  • Ability to listen, communicate and interpret client’s needs and objections


Traditional Physical Requirements:

  • Requires prolonged sitting, standing, bending, stooping and stretching
  • Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction)


Benefits & Perks:

  • Highly-competitive salary
  • Medical, Dental & Vision
  • PTO
  • 401k match
  • Casual attire
  • Continuous education programs
  • Gym membership reimbursement

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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