Sr. Implementation Manager-Remote
ESSENTIAL JOB FUNCTIONS:
? Assigned high volume, high complexity implementations involving a technical
? Function as the critical first contact for customers choosing to use CPX.
? Responsible for new account setup, implementation, training and initial support.
? Leverage cross-functional areas between credit, integration, process support, and tech
support for the swift approval and set-up of new accounts.
? Create and develop Customer Solutions/Implementation Plans based on products services
sold and customer needs assessment.
? Create and develop training materials relative to customer’s needs.
? Track new account first usage and rejects; provide feedback to customer and sales
representatives as needed.
? Lead implementation kick-off calls with sales
? Assist sales representatives with questions pertaining to products, functionality and service
specifics as well as demonstrations/sales presentations.
? Proactively review the account implementation process and offer suggestions for
improvement to achieve highest level of productivity/efficiency/customer satisfaction.
? Assist in the updating our materials to keep them current with new processes, procedures,
? Additional duties and projects as assigned.
? Ability to prioritize work and multi task
? Consistently meet SLA’s with each stage of the implementation process
? Track implementation steps in Salesforce
? Revenue generation from implemented customers
? Regular reliable attendance and punctuality are essential functions of this job
? Comply with and enforce company policies and procedures
? Other duties as assigned
3. GENERAL QUALIFICATION STANDARDS:
? Strong project management skills
? Ability to read, understand, and work with APIs, files, and customers data sets
? Proficiency of PCs- Microsoft Office basics (Word/Excel/PowerPoint)
? Strong presentation and organizational skills.
? Strong interpersonal skills and ability to connect with a diverse customer and employee
? Self-driven, motivated, and must have the ability to manage a fast-paced, result orientated
? Exceptional communication and time management skills.
? Strong attention to detail, problem solving skills and multi-tasking capabilities.
? Possible travel required to assist sales with presentations, demonstrations, and on-site
implementation (Travel volume based on customer need and Implementation resources)
? A team player with high energy
EDUCATION AND EXPERIENCE
? Bachelor’s Degree preferred or equivalent Industry experience
? 4+ years’ experience in customer service, account management, billing card industry, sales,
or relevant card industry experience.
? Project management experience desired
Traditional Physical Requirements
? Requires prolonged sitting.
? Requires ability to work in open concept office team environment where other team members are
? Ability to work until the necessary tasks are completed.
Job Status: Full Time