Job Description

Priority Real Estate Technology-PRET

GENERAL SUMMARY:

The Technical Account Manager encompasses all technical aspects of our customer relationships.
Working closely with the IT and client services teams, this role is absolutely essential to drive customer
satisfaction and to meet company service standards.

ESSENTIAL JOB FUNCTIONS:

  • Work customer requests to the point of solution within the platform
  • Ensure delivery of client requirements in a timely manner with effective communication
  • Keep internal stakeholders apprised as to the status of key accounts and initiatives
  • Perform training and tutorial calls with customers
  • Maintain and share a deep knowledge base of the platform and ancillary products and capabilities
  • Partner inter-departmentally to support that projects are delivered on time, accurately, well-tested, and stable


GENERAL QUALIFICATION STANDARDS:

  • Experience interacting directly with clients/customers
  • Experience interacting with a client services platform such as Zendesk
  • Experience interacting with an IT ticketing platform such as Jira
  • Knowledge of the Google Drive and Google Email platform (Docs, Sheets, Slides, GMail) or comparable Microsoft Suite/Outlook knowledge
  • Fluent typing and telephone skills
  • Must be able to receive and understand instructions, and carry out those instructions.


EDUCATION & EXPERIENCE REQUIREMENTS:

  • 3+ years in Technical Account Management, strongly preferred
  • Experience in SaaS platform technical management, strongly preferred